1. Order Cancellation Window
At Pure Prime Nutrition, we process orders swiftly to ensure fast delivery. You may request an order cancellation at any time BEFORE the order has been dispatched from our Mumbai warehouse (typically within 12 to 24 hours of order placement).
2. Pre-Dispatch Cancellation & 100% Refund
If you cancel an order before it has been dispatched, a 100% full refund will be initiated immediately. The money will reflect in your original payment account (Bank, Card, UPI) within 3 to 5 business days depending on your banking provider.
3. Post-Dispatch Cancellation Rules
Once an order has been picked up by our logistics courier partner and a tracking Airway Bill (AWB) number is generated:
- Direct Cancellation Closed: The order cannot be cancelled directly from the website system post-dispatch.
- Refusal of Delivery: You may inform the courier delivery executive upon arrival that you wish to refuse delivery. Once the unopened parcel returns to our warehouse, a refund will be processed minus nominal shipping/RTO fees.
4. How to Request Order Cancellation
To cancel your order quickly:
Visit Track My Order, enter your Order ID, and click "Cancel Order" if dispatch is pending.
Call or WhatsApp customer support at +91 79001 20106 / +91 79001 20660 or email Info@pureprimenutrition.com with your Order ID.
5. Cancellation by Merchant
UGPURE Health Nutraceuticals Pvt. Ltd. reserves the right to cancel an order under rare circumstances such as:
- Unavailability of stock or unexpected batch quality control hold.
- Incomplete shipping address or unreachable contact details provided by customer.
- Fraudulent transaction alerts flagged by payment gateway risk filters.
In all merchant-initiated cancellations, prepaid orders will receive a 100% immediate full refund.
Have questions about this policy?
Our legal & support teams are ready to assist you 6 days a week.
